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FAQ

The information below pertains to the MacBook Air deployment at the high school level.

Frequently Asked Questions

What is the rental or insurance price for a laptop?

MacBooks: The insurance fee is $40 with a $50 per incident deductible (not including screens). If you have been approved for the free and reduced lunch program the cost is $20 for insurance and a $25 per incident deductible (not including screens).

Chromebooks: The insurance fee is $30 with a $40 per incident deductible (not including screens). If you have been approved for the free and reduced lunch program the cost is $15 for insurance and a $20 per incident deductible (not including screens).

MacBook Screens: There is a $75 per incident deductible for any damage that results in a screen replacement regardless of free and reduced status.

Chromebook Screens: There is a $40 per incident deductible for any damage that results in a screen replacement regardless of free and reduced status.

iPad (mini or full size):  The insurance fee is $30 with a $40 per incident deductible. If you have been approved for the free and reduced lunch program the cost is $15 for insurance and a $20 per incident deductible.

The student will not be allowed to take another device home while there is an unpaid deductible on their account and will have to check out a loaner unit from the library.

NOTE: The maximum a family can pay for insurance is $160 or $80 if participating in the free and reduced program. Once this threshold is reached all children in the family are covered. With families that have more than four children, the MacBooks are insured first and then the other devices. There is no limit for the damage claims, just the initial insurance. 

What is the cost if the device is lost or stolen instead of just damaged?

The cost for lost or stolen laptops is a $100 per occurrence deductible regardless of free and reduced status. A police report must be filed and the student will not be allowed to take another device home while there is an unpaid deductible on their account and will have to check out a loaner unit from the library. The amount will be reimbursed if the device is returned in good working order. If damaged, the deductible amounts will go into effect. 

What if the device is not returned at the end of the school year?

If the device is not turned in at the end of the school year a personal phone call to the home will be made by building staff. After that a certified letter will be sent to the home if not returned the next working day after the call. If still not returned after five days of the letter being delivered, a police report will be filed.

What if the damage or loss is less than the deductible amount?

If there is damage or loss of any issued item that is less than the deductible amount then the student will only be charged the actual replacement cost.

What if the damage to the device is intentional?

If there is intentional damage to the device the user will be responsible for the full cost of the repair regardless if insurance has been purchased. 

Am I responsible for a defective device?

You will not be responsible for any repairs for a device that malfunctions unless it is the result of any type of misuse or damage. You will also not be charged for repairs that would be considered normal wear and tear. 

How do I pay for the insurance?

The insurance can only be completed online with a credit card. If you want to pay with cash you can purchase a prepaid card from the school office and then use that prepaid card to purchase the insurance online at http://www.one2onerisk.com. There is a tutorial on the high school 1:1 web site.

Can students take loaner devices home?

When a device is damaged or needs repaired, the student is issued a loaner device. The student must leave the device at school until the claim is paid. Once the claim is paid the student can take the device home each day even if it is the loaner device. If the student receives a loaner device because their device is malfunctioning and not damaged, no claim is involved and the student may take the device home on a daily basis. 

I qualify for free and reduced lunches and when I register for insurance the correct cost is not displayed. 

If you have been approved for free and reduced lunches you need to make sure you have signed the waiver that allows the information to be shared with other school programs. If you have not signed that waiver the costs will not show up as reduced in the insurance portal. You can download the form from the High School 1:1 web site or pick them up in the school office. You would want to return the signed form to the school office. Once the form is received the costs will be updated.

What if parents choose not to purchase insurance for the device?

A student whose family chooses not to purchase insurance will have access to a laptop during the day but will not be allowed to take the laptop home.  These students must check one out at the Library Media Center each morning and check it back in at the end of the school day. At the elementary level students will leave the device in their classroom each day and not check them in and out of the LMC. If the device is damaged the student would be responsible for replacement costs as identified in the student hand book. The handbook is referencing board policy JN which is titled Student Fees, Fines and Charges. Lost or stolen laptops will result in a charge of $100.

What if I have a claim from the previous school year?

For students that have claims from the previous school year, the clam will need to be paid as well as insurance for the new school year before the device can be taken home.

Will the devices have tracking software installed on them?

Yes, we will have a GPS tracking program installed on the MacBook Airs and this will help the District try to locate lost or stolen devices.

What items will students be receiving?

Students will be receiving a device, a charger and a case or protector cover depending on the device received.  All items issued will be assigned to each student and will need to be returned at the end of the school year.  Failure to return any of these items would result in the student being charged.

What happens if a student forgets their laptop at home?

Students who accidentally leave their computers at home will not have access to a laptop for the day. The laptops in the library are used for loaners for damaged devices. 

Are other family members allowed to use the computer at home?

Any family member is able to utilize the computer with parent or guardian permission. 

Can I install personal software on the computer?

Only District provided software will be allowed on the computer. Students who try to circumvent the security features on the laptop could have the device taken away from them. Please note that students will be able to install some programs from the device application stores. Depending on the installation requirements, some applications may not install. 

Can I install additional printers such as a home printer?

Students should be able to install home printers as long as the printer is compatible with the MacBook Air.

Can students change the outward appearance of their laptop?

Students are not allowed to do anything to the computer that permanently alters it in any way.  Snap-on covers that fit the MacBook Air or Chromebook properly are allowed but the following guidelines must be followed:

The promoting of products, which are illegal for use by minors such as alcohol, tobacco, or drugs.  The displays of obscene material, profanity, or references to subversion are not appropriate.  Computer cases should show respect for yourself, those around you, the school and the community.  Computer cases not appropriate for a school setting will be asked to be removed.

Students are not allowed to change iPad protective cases.

Can students bring their own laptop rather than using one provided for them?

Students are not allowed to bring their own computers from home to use.  The computers that are issued are configured for our network which will allow them to get to the resources that they need.

Where should students store their laptops when they are not in class (PE, lunch, practice, etc.)?

Students need to keep their laptop in a secured location at all times when unsupervised.  The best choice students can make is to lock their laptop in their locker or classroom depending on the grade level. Building staff will instruct students with the proper procedures. The locked trunk of a car would be an acceptable storage place as long as it’s not excessively hot or cold.

If on an athletic team, never leave computers in school vehicles, in the gym, in a locker room, on a playing field or in other areas where it could be damaged or stolen.

Laptops left in bags in unattended classrooms or other areas considered “unattended” will be confiscated by faculty or staff as a protection against theft. 

Will student internet access be filtered outside of school?

Internet access on the school issued laptops will continue to be filtered by the school’s website filtering software even when the computer is connected to the internet outside of school.  

Can students access the internet at home using their own internet provider?

Students may connect to any open Wi-Fi system. If you only have a wired internet connection at home you may plug in using an Ethernet cable but they will need a converter on the MacBook devices.  If this is needed please contact the building principal and the Technology Department will have converters available for checkout. The Chromebooks and iPads do not have an Ethernet option and can only use wireless. 

What if I do not have internet access at home?

The District will not be providing internet access for families. If you do not have access we will do our best to have content that can be downloaded for the students to utilize when not at school. Other options would be the public library or places such as restaurants and business that provide free wireless. Some locations that do provide free wireless include Lowe’s, McDonalds, Chic-fil-A, and Panera Bread. There are most likely other locations around Liberty and please remember that some of these sites only allow access for a certain number of minutes.

How often will the computers need to be plugged in or charged?

Students should come to school with a fully charged laptop.  Students should also try to preserve battery power during the school day by lowering the lid whenever the computer is not in use. Students will be allowed to charge their devices in class only at the teacher’s discretion.

What if a laptop needs service?

If the student is having problems with the laptop and it is not working correctly, the student may check out a loaner computer from the Library Media Center. As soon as their original laptop is repaired it will be returned. The student will need to check the device in and out from the library or leave it in the classroom for the elementary level each day until their original device is returned. 

What is the best way to clean the screen?

Use a soft, dry, lint-free cloth when cleaning the computer.  If necessary, the cloth may be dampened slightly to assist in the cleaning areas that do not appear to be coming clean with the dry cloth. 

Are textbooks being replaced with online textbooks?

The District will continue using their current textbooks at this time. Several courses have access to online materials from the textbook manufactures and will be used where appropriate. Having a laptop will allow the teacher to utilize a broad range of online resources and materials.

Once I graduate can I purchase my laptop?

No, you will not be able to purchase the laptop when you graduate. It will be used for another student.